Frequently Asked Questions
Everything you need to know about getting fresh flavors delivered to your door.
How do you ensure the freshness of food items during shipping?
All perishable items are packed in insulated thermal liners with food-grade gel ice packs to maintain optimal temperature throughout the transit process.
What is your policy on returns and refunds for food products?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Location only ships within the domestic United States to ensure that all food products arrive fresh and within their safety windows.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide nutritional information and allergen warnings?
Yes, every product page features a full list of ingredients and highlights common allergens. This information is also printed on the physical packaging of each item.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.